Click here to view a Quick Start guide for using the lockdown browser and monitor with Canvas.

For technical assistance, you can submit a helpdesk ticket to Wiley College IT Department at www.wileyc.supportsystem.com or you can contact Respondus Lockdown support directly at support@respondus.com.

Minimum System Requirements for LockDown Browser Client Installation

Windows*
1. Windows 10, Windows 8, Windows 7
2. 75 MB of permanent space on the hard drive

Mac*
1. OS X 10.10, OS X 10.11, MacOS 10.12
2. 120 MB of permanent space on the hard drive

Note:

Respondus Lockdown Browser cannot be used with Chromebook at this time. 

Tips for Using Respondus Lockdown Browser 

Be careful of navigating too quickly through the LMS home page and course before the web pages are fully loaded.  It is important for students to close all standard browsers, start LockDown Browser only, log into Canvas, *wait* until the Canvas home page fully loads (no spinning circle in the browser tab), navigate to the course, *wait* until the course home page fully loads (no spinning circle in the browser tab), then go to the Quizzes or Modules area to start the direct link to the exam with "-Requires Respondus LockDown Browser" in the quiz title. Students should not use any "shortcut" or "notifications link" in the Canvas home page or course home page.

If the deadline for an exam is near, the student should locate another computer, Mac or Windows, with LockDown Browser, possibly on an alternate network. There is also LockDown Browser for iPad, if allowed by the instructor.