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Help Desk

Information Technology provides front line support to faculty, staff and students of Wiley College in a variety of areas. We are the point of contact for information and technical support on campus.

To receive technical support, submit a Help Desk ticket through the Wiley College IT Help Desk.  Upon submission, your request will be assigned a ticket number.  By recording your assigned ticket number, you can revisit this link to check the status of a previously submitted ticket.  Click on the link below to access:

Wiley College IT Help Desk 

Please provide as much information as possible. The more information you can provide for us, the more quickly we will be able to address your issue. 

We provide technical support for our software and web sites Monday to Friday 8 AM to 5 PM Central Time.  For additional times, please refer to the Technical Support section.  If you contact us during our normal working hours and if we are unable to respond on the same working day, we will contact you on the next working day.  If you contact us outside of our normal working hours, we will contact you on the next business day.  

Announcement for Students taking online classes:

If you are enrolled in one or more online classes, please note that ALL online classes are now in CANVAS. You enter Canvas from the link provided on the left hand column in JICS.

The sign-in instructions are also provided below this announcement.

DO NOT submit any work for online classes in JICS. You will not receive credit or grades for the work submitted in JICS. You will only receive credit and grades for work submitted through CANVAS.

Once you sign-in to your classes in CANVAS, begin the start here module in your courses which will provide orientation to online classes and CANVAS. It is no longer necessary to enroll in or complete the ORIN 1001 course.

The 5 week long online courses are designed for Non-traditional Adults 25 years of age or older enrolled in one of the Adult Degree Completion Programs—OMP, CRJA or BSIS. If you are a traditional student enrolled in one or more of these courses, see your adviser immediately.

Please see below for log-in instructions.

 

Instructions for Logging in to CANVAS:

We would like to introduce our new Online Course Management System….Canvas.  While we will continue using JICS as our web-based student portal, our ONLINE COURSES will be delivered through Canvas.   If you have signed up for online courses, then you will visit Canvas to receive instruction, get your assignments and submit your assignments.  Again, this is solely for ONLINE COURSES only.  All other courses and information will continue to be delivered here through JICS.

To get to Canvas:

There are now two ways in which you can get to Canvas to take your online courses.  You can click on the Canvas link located at the top right of the Wiley website or you can click on the “Canvas Online Courses” link located on the left-hand sidebar menu of JICS once you log in. 

Once you’ve clicked on the link, you will be taken to the Wiley College Canvas Log-In Screen.  Once this screen pops up, enter your credentials for Canvas.  See below for your credentials.

  • Login:    Your Wiley College Email Address
  • Password:     Type the word wiley (in all lowercase) and the last four digits of your Social Security number (example below)

(For example, let’s use a sample student named John Doe.  His social security number is 123-45-6789.  So, John’s Canvas password would be:  wiley6789)

PLEASE NOTE THAT YOU MUST HAVE A WILEY COLLEGE EMAIL ADDRESS IN ORDER TO RECEIVE CANVAS CREDENTIALS. 

If you have any issues with logging in, do not know your Wiley College email address  or any questions about determining your password, please submit a HelpDesk ticket to Wiley College IT department located on the Wiley website home page (link can be found at the bottom). 

 

Distance Learning Technical Support Hours

Technical assistance is available at the following times for the following types of support:
 
Office Hours  8:00 am - 5:00 pm (CT) Monday-Friday 
By email:   24/7 (Please see Help Desk section on this page)
 
For new student and new faculty assistance with basic system navigation, visit the link below:

Distance Learning Basic Online Navigation Help

 

Information System & Technology Hours

Monday      -   8am - 5pm
 
Tuesday     -   8am - 5pm (closed from 11 am - 12 noon for Chapel)
 
Wednesday -   8am - 5pm
 
Thursday    -   8am - 5pm
 
Friday        -   8am - 5pm

Providing Service

ISTD Assists With The Following:
 
  1. Internet Service
  2. Virus Infragment
  3. Email Support
  4. JICS Support
  5. WC I.D. Support
  6. Ordering Personal Computers and Peripherals
  7. Technical Support
Student Computer Servicing has begun for the Fall 2016 semester.  This service is available on Tuesday & Thursday of each week (excluding holidays) from the hours of 9:00 am - 12 noon and 1:00 pm - 4:00 pm.  ISTD is located in McLeod Hall on the 1st floor. Please note that Wiley College offices are closed from 11:00 am - 12:00 noon on Tuesdays in observance of chapel service.  

Announcements for Wiley College and TADC students taking online classes:

A) If you are a Wiley College student enrolled in one or more online classes, please note that your online classes are accessed through CANVAS. You will enter your classroom through the CANVAS link provided on the left hand column of the JICS logon page. After entering your class in CANVAS, begin the “Start Here” module for orientation and technical assistance.  For instructions on how to log in to Canvas, please visit the Tech Support page in JICS.  Look for "CANVAS Log-In Instructions".

B) If you are a TADC student enrolled through Jarvis Christian College, Huston-Tillotson University, Texas College, or Paul Quinn College, please note that your online course (EDUC 3377 – Technology in Teaching) is accessed ONLY through JICS. You will enter your classroom through the link listed under “My Courses” on the left hand column of the JICS logon page.

C) Special Note to Wiley College students enrolled in EDUC 3377 – Technology in Teaching: This is an online course offered through TADC; therefore, you must access your class through JICS. You will enter your classroom through the link listed under “My Courses” on the left hand column of the JICS logon page.

D) Special Note to Wiley College students enrolled in CANVAS courses: The 5-week online courses are designed for non-traditional adults (25 years of age or older who are enrolled in one of the Adult Degree Completion Programs—OMP, CRJA or BSIS). If you are a traditional student enrolled in one or more of these courses, see your adviser immediately.